Making A Complaint

As a local community radio station 106.9 SFM aims to represent the entire community of Sittingbourne. We do however accept and recognise that, no matter how hard we try, sometimes we may make honest mistakes.

We welcome and encourage not only your feedback but also any complaints that you may have, about the content of our broadcasts or the way in which we operate. All complaints will be treated seriously and respectfully.

As a Community Radio Station we operate on a voluntary basis and we try our very best to represent the entire local community, to be your voice and your forum for expressing your ambitions for our town.

We adhere to the very highest professional standards in broadcasting and community journalism, complying at all times to the provisions of Ofcom Broadcasting Regulations.

Any complaints or feedback will always be treated in the strictest confidence except in the interests of fairness, or if we are compelled by the Regulator or a Court to divulge your identity.

If you feel the need to make a complaint we set out below how you should submit a complaint and how your complaint will be dealt with:

1. Please submit your complaint in writing to the Station Manager, ensuring that the envelope is marked "Private & Confidential". To ensure we have all the relevant information to hand, we have provided a stock form available for download here - 106.9 SFM Listener Complaints Form.
2. We will acknowledge your complaint in writing and will advise you how the complaint will be handled including the estimated timescale for resolution. We will also request any additional clarifying information we require at this stage. Generally speaking, most complaints will be dealt with by the Station Manager. However, if your complaint is about, or involves, the Station Manager your complaint will be dealt with by the Board of Directors.
3. We will respond to you, notifying you of our findings and, if applicable, our proposals to resolve your complaint. We will also provide details of how you can appeal our findings, decision or proposed resolution.

Please Note: Our complaints procedure is not designed to diminish your ability to contact the national regulator for the Broadcasting and Communications sector (Ofcom). You can, of course, complain directly to them, but often issues of concern can be dealt with speedily and to your satisfaction quicker if you contact us directly with regards to any matter/s of concern.